Shipping and return policies for Rozen
- Shipping Info
Products ship from Seattle, Washington, USA. Please allow up to 5 business days for processing and packaging, and up to 14 days for shipping and delivery.
You are responsible for any applicable taxes like VAT, import fees, or any other fees that are outside Materia Collective's control.
If we are not able to validate your shipping address, we will email you and hold products until we receive confirmation.
- Return Policy
All sales and pre-orders are final, non-cancellable, non-returnable, and non-refundable.
Materia Collective will notify you via email if your order is returned as undeliverable or unclaimed. This can happen if there are unpaid import fees, or invalid or improperly-formatted address, or any other circumstance outside Materia Collective's control. Returned orders are subject to a refund minus shipping fees, and will be returned to our inventory.
If you receive an album or product that's defective or was damaged during transit, we are happy to replace it free of charge. Please email us if you have questions! We are available at firstname.lastname@example.org